Our work experience in Projects like Calling Services, Offline Help Desk, Data Processing and other related services would make us a worthy and capable partner for your Back Office Operations. Each project that we have handled is specifically tailored for our client needs. Our strengths are our knowledgeable workforce and their ability to deliver quality service to our clients in a timely manner. Using itemized workflows and custom project management skills we hope to meet your business needs with high quality assurance. With a deep emphasis on quality coupled with good understanding of the work pressure in Data processing business we commit to provide you with appreciable quality and maintain the TAT. We are flexible in our approach and focused on mutual success.
|
| |
| WEBSITE DESIGN & DEVELOPMENT |
| |
Global BPO is a premium company providing exhaustive solutions related to website design and development. We understand the business requirements and provide services based on the current trends that are being followed in the industry. |
| |
| BPO SERVICES |
| |
The concept of BPO emerged when the market became more price sensitive and competitive. By outsourcing business operations the organizations can get the price advantage and the same can be passed to their customers. We have understood the importance of business operations of our clients and give them quality service. We capitalize on our experience and technology to provide unmatched service.
|
|
|
|
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents.
Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries
Customer Service
- Application / Claims processing
- Subscription services
- Billing queries, etc.
|
Sales and order fulfillment
- Order taking
- Sales closures
- Up-selling and Cross-selling
|
Technical Support/ Help desk
- Troubleshooting for products & services
|
Inquiry Service
- Product information requests
- Dealer locator service
- ATM / POS locator service, etc.
|
|
|
We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.
Sales
- Telemarketing services
- Lead generation / qualification
- Prospecting
- Promoting new services or products
|
Credit Management
- Credit authorization
- Credit verifications
- Collections
|
Verification Services
- 3rd party verification service
- Insurance verifications
- Employment verification
|
Market Research
- Research surveys
- Opinion surveys etc.
|
|
